Terms of Service

These Terms of Service ("Terms") form a binding agreement between you and LLC Nest Engineering ("we", "us", "our") and govern your use of Pethls and any related websites and services (the "Service").

Please read these Terms carefully. By creating an account, downloading the app, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Pethls is an informational tool, not a veterinary service. The Service is intended to help you organize information about your pet and prepare for consultations with a licensed veterinarian. It does not provide veterinary advice. Please review Section 1 (Nature of the Service and AI features) before using the Service.

How we handle personal data is described in our Privacy Policy.

01Nature of the Service and AI features

1.1 Informational use only

All content, features, and outputs available through the Service — including records you create, reminders, summaries, articles, and any information produced by AI features — are provided for general informational and educational purposes only. They are intended to help you organize information about your pet and prepare for conversations with a licensed veterinarian.

You must not rely on the Service as the basis for any decision about the health, treatment, medication, diet, or wellbeing of your pet. Any such decision must be made by a licensed veterinarian who has examined your pet and has access to its full medical context.

1.2 AI features

The Service includes features powered by artificial intelligence ("AI features"). AI features process the information you provide to highlight potentially relevant topics, identify patterns, surface missing information, and help you think through questions to ask a licensed veterinarian. Among other things, AI features may flag when it may be timely to consult a veterinarian about specific vaccinations, surface general informational considerations about health, allergens, and day-to-day care, and identify breed or assess external appearance from photographs you upload.

AI features are powered by infrastructure provided by OpenAI, L.L.C. ("OpenAI"), which acts as our processor. When you use AI features, the relevant inputs (text and, where applicable, photographs of your pet) are sent to OpenAI through its API solely to generate outputs for you. Inputs and outputs from our use of the OpenAI API are not used to train or improve OpenAI's models. Further details about this processing, including transfer mechanisms, are set out in our Privacy Policy.

AI features:

• do not make autonomous decisions about your pet's care;
• do not issue diagnoses, prescriptions, or treatment plans;
• do not provide individualized veterinary advice or recommendations to take any specific action;
• produce outputs that are probabilistic and may be incomplete, outdated, or factually inaccurate;
• cannot account for physical examination of your pet, laboratory findings, the full clinical picture, or local veterinary standards.

Outputs of AI features must always be independently verified with a licensed veterinarian before you take any action. You agree not to present any AI feature output to third parties as veterinary advice.

1.3 Always consult a licensed veterinarian

For any question about your pet's health, behavior, treatment, medication, diet, or general wellbeing — including any concern that arises from your use of the Service — you must consult a licensed veterinarian. Do not disregard, delay, or fail to seek professional veterinary advice because of anything you have read, seen, or generated through the Service.

1.4 Your responsibility; no liability for outcomes

You are solely responsible for: (a) the accuracy and completeness of the information you submit about your pet; (b) any decision you take, or fail to take, regarding your pet; and (c) the consequences of any action taken in reliance on the Service or on AI feature outputs. To the maximum extent permitted by law, we accept no responsibility or liability for the health, condition, illness, injury, or death of any animal, or for any other outcome arising from your use of the Service. The Service is offered strictly on an informational basis as further described in Sections 10 (Disclaimers) and 11 (Limitation of liability).

02Eligibility

You must be at least 18 years old to use the Service. By using the Service, you confirm that you meet this requirement and have the legal capacity to enter into these Terms.

If you use the Service on behalf of an organization, you confirm that you are authorized to bind that organization, and "you" refers to both you and that organization.

03Your account

To access certain features you must create an account. You agree to:

• provide accurate, complete, and up-to-date information;
• keep your login credentials confidential;
• be responsible for all activity that occurs under your account;
• notify us promptly at support@pethls.com of any unauthorized access.

We may suspend or close accounts that violate these Terms, are inactive for an extended period, or where required by law.

04License to use the Service

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your personal, non-commercial use.

You agree not to:

• copy, modify, distribute, sell, rent, or sublicense any part of the Service;
• reverse engineer, decompile, or attempt to extract source code, except to the extent applicable law permits this and we cannot lawfully restrict it;
• bypass or circumvent technical restrictions, rate limits, or access controls;
• use the Service to build a competing product;
• access the Service using bots, scrapers, or other automated means, except for publicly documented APIs used as intended;
• use the Service to transmit spam, malware, illegal content, or content that infringes others' rights;
• harass, threaten, or impersonate other users or any person;
• use the Service in violation of any applicable law, sanctions regime, or export control;
• collect or harvest information about other users without their consent.

We may investigate suspected violations and take any action we consider appropriate, including suspending or closing accounts.

05Subscriptions, payments, and renewals

5.1 Paid subscriptions

Certain features require a paid subscription. Subscriptions are purchased through Apple App Store (iOS) or Google Play Store (Android). Subscription state is managed using RevenueCat.

• The price, billing period, and features of each plan are shown at the point of purchase.
• Payment is charged to your App Store or Google Play account when you confirm the purchase.
• All purchases are also governed by the Apple Media Services Terms or the Google Play Terms of Service, as applicable.

5.2 Automatic renewal

Subscriptions renew automatically at the end of each billing period at the then-current price, unless you cancel at least 24 hours before the end of the current period.

You can cancel at any time:

• iOS: Settings → Name → Subscriptions → Pethls → Cancel Subscription
• Android: Play Store → Profile → Payments & subscriptions → Subscriptions → Pethls → Cancel

Cancellation takes effect at the end of the current billing period. You keep access until then. We do not provide partial refunds for unused portions of a billing period, except where required by law.

5.3 Free trials

We may offer a free trial. If you do not cancel before the trial ends, your subscription will automatically convert to a paid subscription at the price disclosed at signup. Trial terms (length, eligibility, conversion price) are shown at the point of signup.

5.4 Price changes

We may change subscription prices. For active subscriptions, we will give you at least 30 days' notice before a price change takes effect, and the new price applies to your next renewal. If you do not accept the new price, you can cancel before it takes effect.

5.5 Refunds

Refunds for purchases made through the App Store or Google Play are handled by Apple and Google respectively, under their own policies:

• Apple: support.apple.com/HT204084
• Google: support.google.com/googleplay/answer/2479637

This does not affect your statutory rights under applicable consumer law.

5.6 EU / UK right of withdrawal

If you are a consumer in the EEA or UK, you have a 14-day right of withdrawal for distance contracts under the EU Consumer Rights Directive and the UK Consumer Contracts Regulations 2013.

If you have not started to use the paid features, you may withdraw within 14 days of purchase by contacting us at support@pethls.com. We will work with you and the relevant app store to process the refund.

06User content

If the Service allows you to submit content (such as profile information, messages, settings, or files — "User Content"), you keep ownership of your User Content.

By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, copy, transmit, adapt, and display it to the extent necessary to operate and provide the Service to you. This license ends when you delete the relevant User Content, except for backup copies that are deleted on a rolling basis as described in our Privacy Policy.

You are solely responsible for your User Content and confirm that you have all necessary rights to submit it and that it does not violate these Terms or applicable law. We may remove User Content that, in our reasonable judgment, violates these Terms or applicable law.

07Intellectual property

The Service, including all software, text, images, designs, graphics, sounds, trademarks, and other content (excluding User Content), is owned by us or our licensors and is protected by copyright, trademark, and other intellectual property laws. These Terms grant you no rights to that material other than the limited license in Section 4.

Feedback. If you send us feedback or suggestions, you grant us the right to use them without restriction or compensation.

08Third-party services

The Service relies on third-party providers (including Apple, Google, Amazon Web Services, Meta, RevenueCat, and others). Your use of those providers' services through the Service may be subject to their own terms. We are not responsible for third-party services, content, or websites.

09Termination

By you. You can stop using the Service and delete your account at any time through Settings → Account in the app, or by contacting support@pethls.com. Deleting your account does not automatically cancel your App Store or Google Play subscription — you must cancel it separately as described in Section 5.2.

By us. We may suspend or terminate your access if:

• you materially breach these Terms;
• continued provision of the Service to you would expose us to legal or regulatory risk;
• we discontinue the Service or a material part of it.

If we terminate access for a reason other than your breach, we will refund the unused portion of any prepaid subscription, where reasonably practicable.

Provisions that by their nature should survive termination (in particular Sections 1, 6–8, 10–12, 14, and 16) will survive.

10Disclaimers

We do not warrant that the Service will be uninterrupted, error-free, secure, or free of harmful components, or that it will meet your particular requirements.

AI features and veterinary matters. Without limiting the foregoing, and as further described in Section 1, we make no representation or warranty that (a) any content or any AI feature output is accurate, complete, current, safe, or appropriate for your pet; (b) the Service is suitable for diagnosing, treating, preventing, or managing any condition of any animal; or (c) the use of the Service will lead to any particular outcome for your pet. The Service is informational only and is not a substitute for examination, diagnosis, or treatment by a licensed veterinarian.

Nothing in these Terms excludes or limits any liability or right that cannot be excluded or limited under applicable law, including statutory consumer rights.

11Limitation of liability

We are not liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption.

Pet outcomes. To the maximum extent permitted by law, we are not liable for any harm to, illness of, injury to, or death of any animal, or for any veterinary, medical, or related costs, arising out of or in connection with your use of the Service, the content available through it, or any AI feature output. Veterinary decisions are made by you in consultation with a licensed veterinarian, who is solely responsible for any professional advice given.

These limitations do not apply to (a) liability for death or personal injury caused by negligence, (b) fraud or fraudulent misrepresentation, (c) liability under mandatory consumer protection laws, or (d) any other liability that cannot be excluded or limited under applicable law.

12Indemnification

You agree to indemnify and hold us and our affiliates harmless from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of (a) your breach of these Terms, (b) your User Content, or (c) your use of the Service in violation of applicable law or any third party's rights.

This Section does not apply to consumers to the extent prohibited by applicable law.

13Changes to the Service and to these Terms

Service. We may add, remove, or change features of the Service. For material changes that materially reduce the functionality you have paid for, we will give you reasonable advance notice and, where appropriate, the option to cancel and obtain a pro-rata refund for the unused portion of your subscription.

Terms. We may update these Terms. We will post the new version with an updated "Last updated" date. For material changes, we will notify you in-app or by email at least 30 days before they take effect. Your continued use of the Service after the changes take effect means you accept the new Terms. If you do not accept them, stop using the Service and cancel any active subscription.

14Governing law and disputes

These Terms are governed by the laws of Ukraine, excluding its conflict-of-laws rules.

Informal resolution first. Before starting any formal proceedings, please contact us at support@pethls.com and give us 30 days to try to resolve the matter in good faith.

Consumers. If you are a consumer, nothing in this Section deprives you of the protection of the mandatory laws of your country of residence, and you may bring claims in the courts of that country.

EU consumers. You can also use the European Commission's Online Dispute Resolution platform: ec.europa.eu/consumers/odr. We are not obliged to participate in alternative dispute resolution proceedings.

Other users. Disputes that cannot be resolved informally will be submitted to the exclusive jurisdiction of the competent courts of Kyiv, Ukraine.

15App Store and Google Play acknowledgments

15.1 Apple (iOS)

If you use the Service on an Apple device:

• These Terms are between you and us only, not with Apple. Apple is not responsible for the Service or its content.
• Your use of the Service must also comply with the Apple Media Services Terms.
• Apple has no obligation to provide maintenance or support for the Service.
• If the Service fails to conform to any applicable warranty, you may notify Apple, which will refund the purchase price for the Service to you; to the maximum extent permitted by law, Apple has no other warranty obligation.
• We, not Apple, are responsible for addressing any claims you or any third party may have relating to the Service, including product liability, legal compliance, and consumer protection claims.
• We, not Apple, are responsible for the investigation, defense, settlement, and discharge of any third-party intellectual property infringement claim relating to the Service.
• You represent that you are not located in a country subject to a US Government embargo or designated as a "terrorist supporting" country, and that you are not on any US Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and have the right to enforce them against you.

15.2 Google (Android)

If you use the Service on an Android device, your use must also comply with the Google Play Terms of Service.

16Miscellaneous

• Entire agreement. These Terms (together with the Privacy Policy and any other terms referenced in the Service) form the entire agreement between you and us regarding the Service.
• No waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.
• Severability. If any provision is found unenforceable, it will be enforced to the maximum extent permitted, and the remaining provisions will continue in full force.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or to a successor in connection with a merger, acquisition, or sale of assets.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
• Notices. We may send notices to you by email, in-app message, or by posting on our website. You may send notices to us at support@pethls.com.
• Language. These Terms are written in English. If we provide a translation, the English version prevails in the event of a conflict, except where applicable law requires otherwise.

17Contact

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